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Analyst - Consumer Service Product Launch.

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Others
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du Telco Services
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6482 Requisition #
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Job purpose

The purpose of this position is to lead all marketing Consumer products and services projects on behalf of all Customer Operations Verticals. This includes projects management lifecycle, solution review with proper customer scenario things assessment, requirements gathering, testing & validation, launch readiness, issue identification & solving, post launch product monitoring and handover.

In addition to the above responsibilities, Analyst Consumer Service Product Launch will be responsible to derive and ensure the delivery of the intended and defined customer experience by leading consumer customer experience capability initiatives.

As such this person will have to partner with the relevant Consumer Stakeholders up to Senior Management of (Marketing, Customer Experience, Brand and Communications, Information Technology and other relevant departments and business units)

Qualifications, experience, skills and competencies


Minimum experience:

  • 8 to 10 years of experience with at least 3-4 years of experience in a Project Management role within the telecommunication industry.
  • 2 years of experience with Customer Experience functions or projects in the consumer space is preferred.

Minimum education:

  • Bachelor’s degree in Business Administration / Marketing or Telecom Engineering

Knowledge and skills:

  • Understand telecommunications customer lifecycle.
  • Understand the typical requirements of the consumer market within telecommunications.
  • Understand customer interaction at different touch points.
  • Experience in designing KPIs.
  • Skilled in defining customer experience processes.
  • Good interpersonal and team management skills
  • Excellent project management and cross-functional communication skills
  • In-depth experience in managing large-scale projects end to end
  • Good reporting and analytical ability

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