Call Controller - Real Time Management (FTC).2

Qualifications, experience, skills and competencies

Minimum experience:
• 1-3 years’ experience in similar field or in contact center operation role in telecom industry
• Good understanding of contact centers projects/areas

Minimum education:
• BA in (Business Administration).

Knowledge and skills:
• Demonstrates an intermediate level of technical skills at the depth and scope required for the position. Functional, working knowledge of technologies within area of specialty. Operates independently in the skill area.
• Strong understanding of contact center business & environment.
• Excellent command of Real-time systems, Cisco& Exony systems
• Excellent MS Office skills
• Able to analyze, present & report data.
• Understanding of Command Centre principles/Real-time, especially Forecasted calls and different skill set VS LOBs