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Customer & Channels
9346 Requisition #
Thanks for your interest in the Chatbot Manager position. Unfortunately this position has been closed but you can search our 1 open jobs by clicking here.
  • Minimum 5-7 years of experience in a customer service role in online, telecommunications or financial services  industry
  • Previous App or Digital experience will also be highly regarded
  • Bachelor degree
  • Strong Analytical & problem solving skills
  • Quick learner and Customer Contric
  • Create chatbot journeys in customer’s language and tone
  • Ensure that the Chatbot will use the same tone of voice used across du social channels by understanding customer’s intentions.
  • Solid experience in being able to deliver solutions to customer’s problems
  • Takes an end-to-end view in shaping customer solutions
  • Excellent Arabic & English language (verbal, reading and writing) proficiency
  • Strong stakeholder management and rapport
  • Liaising and working closely with a range of internal stakeholders including but not limited to  Digital Product Owners, Customer Operations, Customer Experience, Segment and IT
  • Liaising and working closely with the Chatbot vendor to resolve issues and deliver improvements
  • A ‘can do’ attitude You’ll be going into unchartered territory, you’ll be one who embraces news challenges and is prepared to “think outside the box” to find a solution

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