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Digital Self Services Manager

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Others
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Digital Lifestyle & Innovation
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6258 Requisition #
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Job purpose

You will be responsible to implement, monitor and enhance the digital roadmap in the area of self service on the digital platform.

The role entails management, understanding and translation of customer expectations in terms of service on to the digital platforms to reduce cost and increase efficiencies.

To increase customer satisfaction and delight through the product roadmap and execution of the strategy put in place by the top management keeping in mind the desired KPIs, outcomes and deliverables. The purpose of this position is to support the Online Services Lead achieve cost saving.

You will be responsible for building strategic and tactical capabilities primarily focusing on the delivery of the key projects in the Consumer and Enterprise domains.

 Qualifications, experience, skills and competencies
Minimum experience:
• Minimum 5 years of experience in a manager role in Telecom / Digital industry
• Good understanding of Digital projects
• Understanding of B2B telco business would be a plus
Minimum education:
• Minimum Bachelor degree in Marketing, Business
• Good understanding of Telecom and Digital industry
Knowledge and skills:
• Complex business requirements capture and documentation
• Project management skills
• Journeys and flows creation
• Customer behaviour interpretation
• Analytical mind

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