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Lead - ICT Customer Cloud.1

8961 Requisition #
Thanks for your interest in the Lead - ICT Customer Cloud.1 position. Unfortunately this position has been closed but you can search our 2 open jobs by clicking here.

Knowledge and skills:

  • Language proficiency in the following languages - English
  • Must have hands-on experience in VMware infrastructure
  • Must have knowledge in different technologies such as Microsoft, SQL Server, Oracle, OpenStack, NSX, Kubernetes platform…
  • Must have knowledge on using the following tools: Manage Engine, HP SM or similar ticketing tools
  • Must be able to work effectively in a 24 x 7 x 365 environment
  • Monitoring all day to day activities
  • Plan and perform on-job training whenever required
  • Experience of dealing with customers, specialists and service providers
  • Good conflict management, analytical skills, problem-solving skills, and organizational skills
  • Be customer service-minded and focus on solution providing
  • Ability to communicate effectively and clearly
  • Provide comprehensive solutions
  • Be self-motivated and take initiative
  • Ability to respond positively to working in a pressured environment.
  • Work well with a team and be co-operative
  • Ensure the operations and network KPIs are met with the highest quality and standards
  • Ability to handle multiple tasks at once, to prioritize, and demonstrate excellent follow-through on each task assigned.
  • Be flexible and adjust to changing business needs and environment
  • Excellent oral and written communication skills.
  • Strong reporting and communications skills

Minimum Education:

  • Master Degree in Computer Science or Information Systems
  • International Certifications (MCSE / MCP /CCNP certification preferred)

Minimum Experience 

  • Minimum 15 years of experience in telecom environment or IT Infrastructure (strong cloud knowledge)
  • Minimum 5 years in Virtualization Platform and Public Clouds
  • Minimum 2 years of experience in managing a team
  • Solid hands-on experience maintaining IT systems and Cloud environment
  • Solid experience maintaining and applying security policies and procedures
  • Solid experience in supporting, maintaining, and troubleshooting servers

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