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Manager, IT Demand Management - Support Functions

Information Technology
7588 Requisition #

Job purpose
The purpose of this position is to enhance Support Functions (Technology, HR, Finance, Customer Operations etc.) relationship, understand Demands as Portfolio & prioritize their demands and handover them to IT Design and Delivery.

Key accountabilities
1. Drive demand management with support units to understand their demands and translate received demands from business to solution design teams
2. Ensure full set of requirements (both business and technology) properly communicated and actively coordinate within IT to detail and accurately define the business demand providing optimum IT solutions
3. Collaborate with Support units on prioritization of demand to constitute delivery schedules based on available IT capacity and IT capabilities
4. Coordinate demand functions across the organization for cross functional Support initiatives while requirements are being defined, detailed, assessed
5. Oversee allocation and categorization of support demands to MSP and configuration & fast track delivery team
6. Provide input for the definition of the delivery roadmap based on process track, technical complexity and available IT capacity
7. Provide input on enhancements pertaining to issues encountered as part of the various support activities along the demand management
8. Ensure that demands timelines are respected and highlight the risks if this is not achievable to management
9. Provide input on IT capacity requirements to support a future-proof capability development program aimed at achieving business requirements through introduction of new systems and capabilities

Qualifications, experience, skills and competencies
Minimum experience:
• Minimum 8 years of experience in the IT, or Technology fields in the Telecom industry
• Solid experience in business analysis and requirements managements
• Has experience in project management

Minimum education:
• Bachelor’s Degree in Information Technology, Computer Science or Engineering graduate
• Master’s degree is a plus

Knowledge and skills:
• Project management skills
• Team work & cooperation
• Result oriented & can-do attitude
• Business mind-set customer-centric thinking
• Flexible and pragmatic thinking
• Intensive coordination and management across teams from business and technology

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