Senior Executive SME Telephone Account Management (FTC).34

Qualifications, experience, skills and competencies

Minimum experience:
• 3 to 5 years in experience in client support, conducting and managing telesales and revenue generating activities

Minimum education:
• Diploma in higher in sales/marketing or similar

Knowledge and skills:
• Customer focused - proven experience of building and influencing multi-level relationships
• Excellent negotiation skills
• Proven track record of achievement in a target orientated environment
• Commercially focused - the ability to quantify costs and determine benefits relevant to the customer needs and to anticipate risks to the client forming strategies to alleviate risk
• Positive & self-motivated - equally comfortable with working alone and as part of a regional team
• Flexible and proactive - able to maintain high quality performance in areas of responsibility and deliver results
• Prepared – the ability to form an ingoing hypothesis based on customer research and use advanced questioning to develop opportunities and enhance customer loyalty
• Organized - the ability to plan time effectively and delegate work appropriately across the wider SME team
• Strong communicator - demonstrates a high level of written communication and presentation skills
• Knowledgeable of du’s product & services capabilities
• Fixed line & Mobile sales experience preferred
• Outbound sales calling preferred