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Specialist - ICT Business Support

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Others
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Enterprise Solutions
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5798 Requisition #
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Job purpose

The Business Support Specialist will be the single point of contact, advisor & advocate for ICT Sales and Business Development as well as Smart Dubai Commercial into Business Support.
The role holder will support the development and implementation of the sales process for new and existing business across our business channels. This role will also define and oversee implementation and management of key sales tools as well as actively participating in the development, reporting and analysis of the ICT Commercial metrics, goals and forecasting. The role holder will also be the lead generator through registering and pre-qualifying EITC’s ICT Solutions on customer’s supplier portals as well as the internal focal point for all leads.
The ideal candidate will be highly energetic with a strong motivation to succeed with significant sales support, operations and analytics experience. S/he is highly organized, process driven and results oriented, and has a strong understanding around sales tools, be process-driven and results oriented.
This work is Specialist in nature, needs to coordinate with other Managers inside the ICT Commercial organization and support teams from EITC and partners and may require discussions, negotiations up to Director levels.

Qualifications, experience, skills and competencies

Minimum experience:
• Minimum 5 years of relevant experience with at least 3 years in a business/ sales support capacity in Technology and/or Telecoms industry.
• Demonstrated experience in a holistic support to sales teams.
• Exposure to lead generation and supplier portals
• Demonstrated experience in Sales tools as Sales Force, CRM, ERP, Lead Management and billing engines as BSCS.
• Demonstrated experience in to draw insights and actions from data; ability to develop volumetric and financial models that can accommodate multiple inputs from diverse data sources and be used for scenario planning and modeling
• High numerical, analytical, and organization abilities.
• Advanced user of MS Excel

Minimum education:
• Bachelor's degree in IT, Telecom or Engineering with preference for post-graduation and MBA.
• Sales Management certifications.
Knowledge and skills:
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
• Must have a high level of computer literacy and experience of using MS Office especially MS Excel as advanced user.
• Strong proficiency in communication, negotiation, project scope and management skills
• Time management, efficiency, the ability to meet deadlines and work with minimal supervision
• Excellent presentation skills
• Positive team player with independent and team-working and time/people management skills
• Strong organizational commitment, achievement motivation and flexibility with an ability to work under pressure and to tight/challenging deadlines
• Strong ability to think A to Z and identify risks, dependencies, assumptions and constraints.

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